AskAI

Support

Help with your account, your subscription, and the app. If you can't find what you need below, write to us.

Contact us

Write from the email address on your AskAI account so we can find it. Never send your password.

New accounts must verify their email address. Open the Verify Email button in the email we send, or type the code from that email into the Verify Your Email screen in AskAI.
If the email hasn't arrived, check your spam or junk folder, then use Resend Email in the app. Links and codes expire after a short time and can each be used once.
If you have already verified but AskAI still shows the Verify Your Email screen, choose “I've verified, Sign In” and sign in with your email and password.
To change the name on your account, open Profile in the app.

On the Sign In screen choose Forgot Password, enter your account email, and we'll send a reset link.
Open the link on a device that has AskAI installed. It opens the app, where you choose a new password.
Reset links expire and can be used once. If yours no longer works, request a new one from the Sign In screen.

AskAI Pro is a monthly auto-renewing subscription bought in the app through Apple.
To manage or cancel it, open Profile > Manage Subscription in AskAI, or go to your Apple account subscriptions.
A subscription belongs to the AskAI account that was signed in when it was purchased. If you see a message that the subscription is already linked to another AskAI account, sign in to that original account.
If Pro doesn't appear after a purchase, or on another device, open the AskAI Pro screen and choose Restore Purchases while signed in to the same AskAI account and the same Apple Account.
Deleting your AskAI account does not cancel a subscription. Cancel it in your Apple account settings.

Subscriptions are sold and billed by Apple. AskAI never sees your payment card details and cannot issue refunds or change charges directly.
Refunds are handled by Apple under its policies. You can request one at reportaproblem.apple.com.
For questions about a charge, check the purchase history in your Apple Account first; Apple Support can help with payment methods and billing.

Make sure you're on the latest version of AskAI, then quit and reopen the app.
AI features and food search need an internet connection. If a request fails, wait a moment and try again.
Free and Pro plans have daily allowances for AI requests and PDFs. Your current usage is shown in the app.
If the problem continues, email us with what you were doing, what happened, and your device and system version. Please don't send passwords.

You can permanently delete your account from Profile in the app. For your security, AskAI asks you to confirm your password first.
Deletion removes your profile, conversations, calorie diary, and usage records from our servers. See the Privacy Policy for details.